Terms and Conditions

 

1. Right of cancellation and returns policy
As our valued customer you have the unconditional right to cancel your contract within 7 days of delivery.  To comply with this time limit, all you need to do is to is send an email within the 7-day period by e-mail to mybigpetshop@yahoo.co.uk

If you return goods bought online, the purchasing contract is cancelled and you will be refunded once the delivered goods have been returned. Should the goods show signs of use or damage on return, we reserve the right to appropriate compensation. 

We request that you to return goods at your own cost. Please email mybigpetshop@yahoo.co.uk = SUBJECT WEBSITE RETURNS and we will advise return details.

If the goods arrive damaged, please contact us and advise the problem please ensure SUBJECT = WEBSITE DAMAGED GOODS. Faulty goods are fully-refundable, inclusive of delivery and return. Please inform us within the first 2 days of arrival, of faulty goods or goods damaged in transit.

Your statutory rights as a customer are not affected by any of these conditions.

2. Conclusion of the contract
Take time to check all the details again (e.g. name, address, payment method, and items ordered) and make changes if necessary.

Once you have gone through the ordering process at mybigpetshop.co.uk by entering the details as prompted, you make a binding offer to purchase the goods.

This offer is accepted and the contract thereby concluded by dispatching the goods you ordered. The contract is therefore brought about when the goods you ordered are dispatched. In certain cases, we may ask you for proof of identification and generally reserve the right not to enter into contract.

The details of your order are electronically stored. If you would like a printed copy, you can print out the "Order confirmation" which appears on your screen once you have submitted your order. If you have provided us with your e-mail address then you will also receive all the relevant details of your order by e-mail, which you can then print out directly.

3. Dispatch & Delivery
Deliveries can only be made while stocks last. In the very rare case that goods are not deliverable, we reserve the right to accept an offer in part. Delivery costs will be calculated on the resulting order value and charged only once.

Within the United Kingdom, we deliver to England, Scotland, Wales, and Northern Ireland. We do not deliver to the Channel Islands. 

We do not offer postage outside the UK but will be looking into this service soon.

Our deliveries are made via Royal Mail or courier.

After an order is shipped, which is usually completed within one-two working days of its receipt, it usually takes three to four working days for it to arrive.

Trade or wholesale orders cannot be accepted.

4. Prices and delivery costs
Within the UK, all prices are inclusive of any applicable VAT and carriage, postage and packaging.

Should delivery be undertaken in several stages for technical or logistic reasons, we will of course only charge you once for delivery costs.

5. Reservation of ownership
All goods remain unqualified property of My Big Pet Shop until payment has been received in full.

6. Payment, coupons, due date, failure to pay
Payment via credit card
Payment for goods is to be made by Visa, Mastercard, or American Express credit card, SOLO debit card. Paypal or Nochex.

If you have any further questions please email us mybigpetshop@yahoo.co.uk